Novobi Transformed TOPDON USA’s Operations with Odoo ERP

CUSTOMER SUCCESS STORY

“After a lot of research, we decided Odoo would be our platform solution. More research led us to our Odoo Gold Partner, Novobi. Novobi was able to take my requests and dreams and put them into usable systems and processes that streamlined each of our departments.”

Chad Schnitz
Vice President

Client : TOPDON USA
Industry : Automotive Repair Products and Services
Location : New Jersey

The Challenge

TOPDON USA was experiencing recurring automation and reporting issues with their existing Odoo ERP system, which led to inefficiencies across various departments.

Key challenges included:

  • Inventory Management Issues: Without barcode scanning, inventory operations were labor-intensive and prone to errors.
  • No Sales Order Approval Process: Lack of an approval mechanism caused coordination issues between sales, shipping, and billing.
  • Manual Shipping Label Creation: The process of manually creating shipping labels was time-consuming and error-prone.
  • Inefficient RMA Process: The existing return merchandise authorization (RMA) process resulted in unnecessary delays.
  • System Limitations: The previous Odoo system had performance issues, lacked automation, and was not integrated with their Shopify website, leading to manual data transfers and potential inaccuracies.

The Solution

Novobi implemented a customized Odoo ERP system to streamline operations and reduce manual tasks.

Key enhancements included:

  • Shopify Integration: Automated data synchronization between Shopify and Odoo, eliminating manual data entry.
  • Sales Order Approval Process: A dynamic validation system ensuring alignment between sales orders and the Odoo backend.
  • Product Information Management (PIM) System: A bespoke module that holds product data for accurate shipping cost estimates and automated label creation.
  • RMA Process: Improved RMA policies in Odoo to pre-create steps for staff, streamlining the after-sales process.
  • Barcode Scanning: Enabled barcode scanning for easy inventory tracking, reducing errors and improving forecasting.
TOPDON USA's Odoo Apps

The Novobi Process

Discovery

Planning

Implementation

Monitoring

Training

Support

The Results

  • Ease of Use: Streamlined virtual processes increased user satisfaction and efficiency.
  • Seamless Shopify Integration: Support and contact requests from the eCommerce site now sync effortlessly with Odoo.
  • Improved Inventory Management: Barcode scanning and sales order approval enhanced inventory forecasting and accuracy.

About Client

TOPDON USA is a leading global automotive technology company that delivers advanced automotive repair products and services to customers in more than 150 countries.

Headquartered in Rockaway Township, New Jersey, the company is recognized for combining innovation with practical usability.

With a sharp focus on innovation, quality, and customer support, TOPDON USA creates solutions that meet the evolving needs of modern automotive work. TOPDON products are known for being user-friendly and reliable for professional technicians and hands-on DIY enthusiasts alike.

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