Odoo Technical & Functional Support Services
Dedicated support for high growth businesses with mission critical Odoo usage
Novobi offers best-in-class technical support. As Odoo experts, we combine deep product knowledge with vast development experience to ensure you receive the support you need.
Plans available with up to 24/7 coverage
Service Level Agreement
Guaranteed SLA in US business hours
A single point of contact for service requests
Real time system monitoring and alerts to ensure optimized uptime and identify issues quickly
Regular automated system reviews and updates following NIST Cyber Security Framework
Self service ticketing, tracking and management of service requests with Novobi engineers
Schedule zoom meetings with Novobi engineers for support and consultation
Business Function Support
Access support for specific business functions such as accounting, inventory, and analytics from domain experts. Novobi's business support includes access to consultation from CPAs, CPPs, data scientists, and more.
Accounting, Payroll & HR
Expert finance and HR support from our internal CPA and CPP consultants
Operational support and consultation for inventory system optimization
Data science consultants help structure and interpret deep analytics
Technical Support Offering
Custom Support Packages
We know that there is no one-size-fits-all solution for support. That’s why we will work with you to determine exactly what you need.
Our custom support plans can be configured to provide up to 24x7 coverage, as much or as little as you need to feel confident in your system. Plus, our support plans can be adjusted as your needs change. We grow with you as your business grows.
Guaranteed SLA in U.S. Business Hours
Our support teams runs on your schedule so you can be confident that you’ll have coverage when you need it most.
We can tailor to match support to your time zone and operating hours to ensure that someone is there to answer you call when you need it instead of waiting on tickets and support cycles.
Your Dedicated Support Contact
Your dedicated support person will be with you through the duration of your custom plan. No being bounced from agent to agent.
Your support representative will be your primary point of contact to ensure that no time is lost on briefing new representatives or passing support tickets around.
Real-Time System Monitoring
We know that the unexpected can strike at any time. Our real-time monitoring system and alerts ensure that any interruptions to service are immediately identified and handled no matter what time of day.
While we pride ourselves on 99%+ uptime, we want to ensure that we are still on top of and ready to address any potential outages as quickly and efficiently as possible.
Regular System Checkups & Updates
In a constantly changing ecosystem, we are dedicated to ensuring your system is continually updated for the highest level of security standards and compliance.
We offer regular system checkups to make sure everything is up to date and will automatically make updates where they are necessary to protect your system.
Online Ticketing System
Use our online ticketing system to submit your support requests, track their progress, and manage communications all in one place.
All progress will be logged online for your records so you no longer need to track down emails to support representatives or guess what has been completed.
We work with your schedule to provide the consultation you need. Schedule your meetings with our engineers and consultants at your convenience to avoid hold times and get your questions answered in the best time frame for you.
Business Function Support
Accounting, Payroll, and HR Consultation
With CPAs, CPPs, and domain experts in finance and HR systems, not only can we architect powerful solutions, we also stand by our ability to provide support when you need it. Our finance and HR consultants can help set up and support systems for unique tax and payroll scenarios, employee management, bookkeeping, and more.
Inventory Operations Consultation
Get the support you need in initializing your inventory operations. Our consultation services grow as your inventory management needs grow.
Whether you are expanding your warehouses to multiple locations, increasing the size of your inventory, managing purchasing and vendor relationships, or other unique inventory situations, we have the expertise to support you through the process.
Data Analytics Consultation
We believe in providing sustainable competitiveness for businesses by making powerful data analytics more accessible. Not only have we architected best-in-class AI driven smart solutions, we also possess the ability to support your growth in data analytics.
With a data science team that specializes in machine learning and advanced analytics, we can put the power of data in your hands.
Your Business is Our Business
We leverage the power of Odoo to deliver the exact solution your business needs.
Contact is to see how we can help.