Novobi LLC

Odoo Connect & Sync, by Novobi LLC

Privacy Policy


Effective 01.01.2020

We at Novobi (parent company and developer of Odoo Connect & Sync) are committed to protecting your privacy. This Privacy Policy describes how personal information is collected, used, and shared when you install or use Odoo Connect & Sync by Novobi.

Why does Odoo Connect & Sync collect data?

Odoo Connect & Sync uses the information customers provide only to the extent necessary to offer our services to our customers. Odoo Connect & Sync collects data to only that:

  1. For which we have been given permission by customers

  2. As necessary to deliver our services

  3. As we might be required or permitted for legal, compliance or other lawful purposes

What information does Odoo Connect & Sync collect and how do we collect it?

When you visit our websites or use our services, we may collect personal data that you provide or available in cookies associated with your web browsing sessions. We will only use and disclose such personal data as described in this Privacy Policy.

When you install the Odoo Connect & Sync app from your eCommerce store, we are able to access certain types of information from your account: name, email, eCommerce store name.

Additionally, we collect the following types of personal information from you and/or your customers once you have installed Odoo Connect & Sync: information about you and others who may access Odoo Connect & Sync on behalf of your store, such as name, address, email address, phone number, and billing information.

If you choose to synchronize orders from your eCommerce store(s) to Odoo Connect & Sync, we will collect name, email, billing and shipping addresses associated with the synchronized orders, through the API provided by the eCommerce platform of your store(s). 

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate Odoo Connect & Sync. Additionally, we use this personal information to: communicate with you; optimize or improve Odoo Connect & Sync; and provide you with information or advertising relating to our products or services. 

Sharing Your Personal Information

We will share your business information, together with information of the representative of the business (name, email, phone) with Odoo S.A. if you sign up for an Odoo Connect & Sync subscription. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: Providing your personal data for survey, marketing and other profiling purposes as above specified is optional; refusal to provide your personal data for these purposes will not have any impact on the entering into or performance of the contract. When requested under Data Protection Laws, we will collect your prior consent before proceeding to processing your personal data for these purposes.

Under California Civil Code, if you are a California resident, you may contact to request information regarding your Personal Information and request your information not be shared with third parties for their direct marketing purposes.

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below. We will not discriminate against you for the exercise of these rights.  If you request to delete your account, you can create a new account on our Platform at any time. If you have a request regarding your personal data that cannot be fulfilled from your account settings, please contact us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada, Vietnam and the United States. 

Novobi, the parent company of Odoo Connect & Sync only transfers your personal information to other countries in the usual course of our business, where we can be sure that we can protect your privacy and your rights, for example the third party is located in a country which the EU has deemed to have adequate data protection laws in place, where that third party is certified on the EU-US Privacy Shield or where we have a contract in place with that third party which includes the European Commission’s standard data protection clauses.

You may review your Data Subject Rights under the EU legislation’s General Data Protection Regulation (GDPR). Each Data Subject has eight rights. These are:

  • The right to be informed; This means anyone processing your personal data must make clear what they are processing, why, and who else the data may be passed to.

  • The right of access; this is your right to see what data is held about you by a Data Controller.

  • The right to rectification; the right to have your data corrected or amended if what is held is incorrect in some way.

  • The right to erasure; under certain circumstances you can ask for your personal data to be deleted. This is also called ‘the Right to be Forgotten’. This would apply if the personal data is no longer required for the purposes it was collected for, or your consent for the processing of that data has been withdrawn, or the personal data has been unlawfully processed.

  • The right to restrict processing; this gives the Data Subject the right to ask for a temporary halt to processing of personal data, such as in the case where a dispute or legal case has to be concluded, or the data is being corrected.

  • The right to data portability; a Data Subject has the right to ask for any data supplied directly to the Data Controller by him or her, to be provided in a structured, commonly used, and machine-readable format.

  • The right to object; the Data Subject has the right to object to further processing of their data which is inconsistent with the primary purpose for which it was collected, including profiling, automation, and direct marketing.

  • Rights in relation to automated decision making and profiling; Data Subjects have the right not to be subject to a decision based solely on automated processing.

Data Retention

  • Account & Contact Data:  we will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services. 

  • Customer Database: we will only retain this data as long as necessary for providing the services you subscribed to.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at or by mail using the details provided below: 

Novobi, LLC

P.O.Box 170914

Austin, TX 78717