Novobi, a leader in Odoo implementation services, has reached a milestone few partners in the ecosystem can claim. Odoo has now published the number on Novobi’s Odoo partner page: a 100% client retention rate. What that number really measures is telling. Not a single client has left Odoo in their first three years while working with Novobi. The retention rate is not about clients staying with a vendor; it is about clients staying on the platform because Novobi makes Odoo work for their business.
To appreciate why this matters, it helps to understand why some businesses decide to leave Odoo after three years. Odoo conducted a study to learn why businesses stopped working with their implementation partners, and the top five reasons were consistent. Clients cited partners who lacked the necessary knowledge and expertise, struggled with internal project management and coordination, had insufficient resources to staff the work, charged too much, or simply moved too slowly and were not sufficiently responsive. Each reason points to a breakdown in either capability or trust, and each one is a reason a client might walk away from Odoo itself.
Novobi’s retention rate reflects a deliberate effort to eliminate every failure point. The company has been an Odoo partner for more than 12 years and has held Gold status for almost 10 of those years. They have curated a team of over 55 across three continents and multiple countries; 75% are senior-level consultants with an average of 6+ years of Odoo experience.
Their consultants are recruited and trained to excel at solving clients’ Odoo and business challenges. The team also includes a certified public accountant (CPA) with over 8 years of Odoo experience, helping clients build a solid Odoo accounting system backed by accurate, reliable data.
Clients repeatedly praise them for their deep understanding of business problems and for delivering high-quality, well-engineered solutions. Novobi also places strong emphasis on platform expertise, maintaining a high percentage of consultants certified in the latest versions of Odoo.
Capability alone, though, does not keep clients on the platform. Novobi designs its implementation projects to be the smoothest, lowest-risk path to a successful Odoo solution, supported by proven processes and assets that ensure each project meets the engagement’s business, technical, and financial requirements. Throughout the delivery process, clients value open communication and project insights, which help prevent surprises along the way. Novobi’s experience-based industry Blueprints embody this approach.
Novobi has also built genuine depth across the industries it serves, including manufacturing, retail, and service businesses, so clients work with a partner who understands their operations, not just the software.
The result is a lasting three-way alliance of client, platform (Odoo), and trusted partner (Novobi) that holds well beyond the three-year mark. Many Novobi clients have been thriving on Odoo for five years or more; Barton Dynamics, for instance, has stayed with Odoo and Novobi for nearly a decade. Year after year, these same clients continue to serve as references, proof that the value of the relationship only compounds after go-live.
That is what makes Novobi the right partner: it ensures Odoo works for its clients through expert consultants, certified platform expertise, low-risk delivery, transparent communication, and deep industry experience. A 100% retention rate is the natural result.
